Shipping policy

Shipping Policy

Last updated: October 8, 2026

This Shipping Policy applies to orders placed through MY REVOLUTION SHOP, operated by ANCO MEDIA GROUP.

1. Order Processing

Orders are processed after payment has been successfully authorized and the order has been accepted.

Processing times may vary depending on product availability, order volume, weekends, holidays, promotional periods, and other operational circumstances.

Orders are not considered shipped until they have been handed over to the applicable shipping carrier.

2. Shipping Methods and Rates

Available shipping methods, estimated delivery times, and applicable shipping charges are displayed during checkout based on the delivery destination, selected products, package characteristics, and available carrier services.

Any free shipping offers, discounted shipping rates, or promotional shipping options may be subject to specific terms, minimum order requirements, geographic restrictions, or promotional periods.

3. Estimated Delivery Times

Delivery times displayed on our website or during checkout are estimates only unless expressly stated otherwise.

Estimated delivery times begin after an order has been processed and shipped and do not necessarily include order processing time.

Delivery may be affected by circumstances outside our reasonable control, including:

Carrier delays;
Weather conditions;
Natural disasters or emergencies;
Holiday periods and high shipping volumes;
Customs inspections or clearance procedures;
Transportation disruptions;
Incorrect or incomplete shipping information;
Other events beyond our reasonable control.

4. Shipping Confirmation and Tracking

When tracking information is available, customers may receive a shipping confirmation email containing a tracking number or tracking link.

Tracking information may take some time to become active after a shipment has been created or handed over to the carrier.

Carrier tracking information is provided by the applicable shipping carrier and may be subject to delays or temporary inaccuracies.

5. Shipping Address

Customers are responsible for providing a complete, accurate, and deliverable shipping address when placing an order.

Please carefully review your shipping information before completing your purchase.

If you discover an error in your shipping address after placing an order, please contact us as soon as possible at info@revolutiondancenetwork.com.

We will make reasonable efforts to assist you, but we cannot guarantee that an address can be changed once an order has entered processing, fulfillment, or shipment.

6. Incorrect or Undeliverable Addresses

We are not responsible for delivery failures, delays, additional shipping charges, or returned packages resulting from an incorrect, incomplete, or undeliverable address provided by the customer, except where otherwise required by applicable law.

If a package is returned to us because of an address issue, additional shipping charges may apply before the order can be reshipped.

7. International Shipping

International shipping availability depends on the destination and the options made available during checkout.

International orders may be subject to customs inspections, import duties, taxes, brokerage fees, customs fees, or other charges imposed by the destination country or applicable authorities.

Unless duties, taxes, or other import charges are expressly itemized and collected during checkout, they are not included in the product price or shipping charge and remain the responsibility of the recipient. The recipient may be required to pay these amounts directly to the carrier, customs authority, or another local authority before or upon delivery.

Customs clearance procedures may cause additional delivery delays.

8. Customs, Duties and Taxes

Customers are responsible for understanding any customs, tax, import, or regulatory requirements that may apply to orders delivered to their destination.

We do not control customs charges and cannot guarantee the amount, if any, that may be assessed by local authorities.

9. Lost or Missing Packages

If your order appears to be lost or has not arrived within a reasonable period after the estimated delivery date, please contact us at info@revolutiondancenetwork.com and include your order number.

We may review the tracking information and, where appropriate, contact or coordinate with the shipping carrier to investigate the shipment.

Any replacement, refund, or other remedy will be determined based on the circumstances of the shipment and applicable law.

10. Damaged Packages or Products

If your package or product arrives damaged, please contact us as soon as possible at info@revolutiondancenetwork.com.

Please include:

Your order number;
A description of the damage;
Clear photographs of the product;
Photographs of the shipping packaging, where applicable.

We will review the issue and provide an appropriate solution where applicable.

11. Packages Marked as Delivered

If tracking information shows that a package has been delivered but you cannot locate it, please first check the delivery location, mailbox, building reception, household members, neighbors, or any safe location where the carrier may have left the package.

You may also contact the shipping carrier directly for additional delivery information.

If the package still cannot be located, contact us at info@revolutiondancenetwork.com and we will review the available information.

12. Refused or Unclaimed Shipments

If a shipment is refused, unclaimed, or returned to sender for reasons not caused by an error on our part, additional shipping or handling costs may apply.

Any refund or reshipment will be handled in accordance with our applicable policies and the circumstances of the order.

13. Order Cancellations

Cancellation requests may only be considered before an order enters processing or fulfillment.

Once an order has entered processing, fulfillment, or has been shipped, it may no longer be possible to cancel it.

Submitting a cancellation request does not guarantee that the order can be cancelled.

14. Returns and Mandatory Withdrawal Rights

Except where mandatory consumer law provides otherwise, purchases made through MY REVOLUTION SHOP are generally considered FINAL SALE.

Consumers in the European Union normally have 14 days after delivery to withdraw from an eligible online purchase. The customer is responsible for the direct cost of return shipping unless we agree otherwise or applicable law requires otherwise. Certain goods, including goods made to the consumer’s specifications or clearly personalized goods, may be legally exempt.

Please review our Return & Refund Policy for the complete procedure and for information regarding withdrawal, damaged, defective, incorrect, non-conforming, or otherwise eligible items.

15. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our shipping methods, carrier services, business practices, legal requirements, or other operational needs.

The most current version will be published on this page together with the applicable “Last updated” date.